What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal: Payments are showed as incomplete even when the payment has been made

    Asked by jlfolks on March 05, 2015 at 02:29 PM

    why am i getting all my submissions saying incomplete payments when everyone says they made their payment ...please help asap

    this is the form


    Page URL:

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    Answered by raul on March 05, 2015 at 03:46 PM

    Have you received the payment confirmation from PayPal from the orders that were marked as incomplete but payment was actually made?

    You can manually complete the submissions by clicking on the Complete submission button as mentioned in the step 4 in this guide: http://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    Please check in your PayPal account if these payments were actually completed. Also, let us know if this happens with all the submissions or only with some users.

    We'll wait for your response.

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    Answered by jlfolks on March 05, 2015 at 04:05 PM

    no paypal confirmation but they all say they have made their payment with their card....wondering if something isnt getting routed or something


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    Answered by jlfolks on March 05, 2015 at 04:07 PM

    so should I guess for these i should just send a payment request?



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    Answered by Carina on March 05, 2015 at 05:18 PM

    If on Jotform they show as incomplete payments and if you cannot track the payments on your Paypal account, it seems that the payments were not successfully completed.

    I created a clone of the form, and made a payment:

    The submission was completed and I received a confirmation email from Paypal, regarding a successful payment. 

    Yes a payment request can be an option for these failed payments.

    Let us know if you need further assistance.