- BilletBillet1Asked on March 06, 2015 at 08:56 AM
When I download to an excel spreadsheet there are no results in it! There are all the right columns with headers, but absolutely no information. I have tried different forms and there are all the same. HELP! I need this information for a client as quickly as possible.
- JotForm SupportWelvinAnswered on March 06, 2015 at 10:42 AM
Our apologies! But I have just tried downloading the excel file of your form submissions and I was able to open it without any issues, the submissions are there. It must be a temporary problem so please try it again and see what will happen.
Please clear your forms cache first: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache.
I look forward to your reply.