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    There is no information in downloaded Excel

    Asked by BilletBillet1 on March 06, 2015 at 08:56 AM



    When I download to an excel spreadsheet there are no results in it!  There are all the right columns with headers, but absolutely no information.  I have tried different forms and there are all the same.  HELP!  I need this information for a client as quickly as possible.



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    JotForm Support

    Answered by Welvin on March 06, 2015 at 10:42 AM

    Hi Anthony,

    Our apologies! But I have just tried downloading the excel file of your form submissions and I was able to open it without any issues, the submissions are there. It must be a temporary problem so please try it again and see what will happen.

    Please clear your forms cache first: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache.

    I look forward to your reply.