There is no information in downloaded Excel

  • Profile Image
    BilletBillet1
    Asked on March 06, 2015 at 08:56 AM

    Hi

     

    When I download to an excel spreadsheet there are no results in it!  There are all the right columns with headers, but absolutely no information.  I have tried different forms and there are all the same.  HELP!  I need this information for a client as quickly as possible.

    Regards

    Anthony

  • Profile Image
    Welvin
    Answered on March 06, 2015 at 10:42 AM

    Hi Anthony,

    Our apologies! But I have just tried downloading the excel file of your form submissions and I was able to open it without any issues, the submissions are there. It must be a temporary problem so please try it again and see what will happen.

    Please clear your forms cache first: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache.

    I look forward to your reply.

    Thanks