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    Infusionsoft App Error: "Cannot retrieve user details. Contact Admins."

    Asked by edocpublish on March 07, 2015 at 11:51 AM

    I am getting an error when I try to add an Infusionsoft App to the form. "Cannot retrieve user details. Contact Admins."

    Page URL:
    http://apps.jotform.com/app/infusionsoft_integration

    app infusionsoft infusionsoft app retrieve
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    Answered by Sean on March 07, 2015 at 02:56 PM

    Please sure that you are using the correct "App Name" and I would suggest that you check to ensure that the API is correct also. After confirming this, clear your browser cache and I would recommend re-integrating the form with Infusionsoft..

    This guide might be useful:
    http://ug.infusionsoft.com/article/AA-00442/0/How-do-I-enable-the-Infusionsoft-API-and-generate-an-API-Key.html#

    Please give this a try and let us know the outcome. We will await your response.

    Cheers!