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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I Cant download as excel file.

    Asked by denisovic on March 08, 2015 at 02:51 PM

    I Try to download Excel but the file is empty.

    excel excel file download excel
  • Profile Image

    Answered by Shadae on March 08, 2015 at 05:21 PM

    Hi denisovic,

    I do apologize for the issue that you are experiencing with downloading your submissions.

    We have had reports of submissions not downloading and the issue is currently being looked into. I did however do a test download on your account and was able to get the submissions download. 

    Please try to download the submissions once again. Please inform us if you are still experiencing an issue. If you are, you can also get your submissions by using the Excel Report.

    Thank you.

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    Answered by canefew on March 09, 2015 at 05:28 AM

    Hi Shadae,

    I also have the same problem.When i download excel,the file is empty.Please help.

    Thanks,

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    Answered by BouwCenter on March 09, 2015 at 05:37 AM

    Hi there,

     

    I have the same problem. A temporary workaround is to select your form and click Reports > Add new report (the button appears right above the forum after you selected it.

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    JotForm Support

    Answered by alp_deniz on March 09, 2015 at 06:59 AM

    Hello,

    We have just fixed a related bug. It should have been solved. Could you please confirm?

    Kind regards,

    Alp