- SilviawedAsked on March 08, 2015 at 05:16 PM
Hitting Excel Export button from submissions list view only returns an empty excel sheet.
How can this be resolved?
Looking forward to hearing from you soon.
- JotForm SupportjonathanAnswered on March 08, 2015 at 07:37 PM
I noticed that the form http://www.jotformeu.com/form/43036154049349 belongs to a different username than the one you used here.
Have you tried downloading the Excel Submission file while logged in to the form account/owner?
If not please try first, and let us see if it makes it work.
I currently did not encounter the same issue, as I was able to test download the Excel submission when I tried on my end.
Just in case the Excel submission download is still not working, can you instead try creating an Excel Report (user guide: http://www.jotform.com/help/101-How-to-create-an-Excel-Report )
and download the Excel using the Report.. the content/data should be the same.
We will wait for your update.