What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Excel Export does not workAsked by Silviawed on March 08, 2015 at 05:16 PM
Hitting Excel Export button from submissions list view only returns an empty excel sheet.
How can this be resolved?
Looking forward to hearing from you soon.
I noticed that the form http://www.jotformeu.com/form/43036154049349 belongs to a different username than the one you used here.
Have you tried downloading the Excel Submission file while logged in to the form account/owner?
If not please try first, and let us see if it makes it work.
I currently did not encounter the same issue, as I was able to test download the Excel submission when I tried on my end.
Just in case the Excel submission download is still not working, can you instead try creating an Excel Report (user guide: http://www.jotform.com/help/101-How-to-create-an-Excel-Report )
and download the Excel using the Report.. the content/data should be the same.
We will wait for your update.