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    Excel Export does not work

    Asked by Silviawed on March 08, 2015 at 05:16 PM

    Hitting Excel Export button from submissions list view only returns an empty excel sheet.

    How can this be resolved?

    Looking forward to hearing from you soon.

    Page URL:

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    JotForm Support

    Answered by jonathan on March 08, 2015 at 07:37 PM

    I noticed that the form http://www.jotformeu.com/form/43036154049349 belongs to a different username than the one you used here.

    Have you tried downloading the Excel Submission file while logged in to the form account/owner?

    If not please try first, and let us see if it makes it work.

    I currently did not encounter the same issue, as I was able to test download the Excel submission when I tried on my end.



    Just in case the Excel submission download is still not working, can you instead try creating an Excel Report (user guide: http://www.jotform.com/help/101-How-to-create-an-Excel-Report )

    and download the Excel using the Report.. the content/data should be the same.

    We will wait for your update.