What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I change my payment method?

    Asked by SBCommunityOutreach on March 08, 2015 at 06:43 PM

    On March 1st, my PayPal account was charged $90.00 for the annual fee.  I would like to have the automatic payment charged to a credit card.  How do I go about doing that?

    payment method method Annual credit card paypal account
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    JotForm Support

    Answered by ashwin_d on March 09, 2015 at 12:46 AM

    Hello SBCommunityOutreach,

    To change payment method form PayPal to credit card, you will actually have to cancel your PayPal subscription and upgrade again using your credit card. You can cancel your subscription now to ensure you are not billed again through PayPal and next year you should upgrade your account again using your credit card. Please be noted that your account is in good shape until March 01, 2016. 

    Thank you!