What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Header picture not showing up

    Asked by sudsport on March 08, 2015 at 08:23 PM

    Hi,

    Today I dsicovered that on my two active forms the header picture is not dispalyes anymor athough I can see it in preview mode.

    http://form.jotformpro.com/form/50034916638961

    http://form.jotformpro.com/form/43483095485969

     

    Thanks for your hekp.

    Georges

    picture preview thanks href
  • Profile Image
    JotForm Support

    Answered by Charlie on March 09, 2015 at 02:34 AM

    Hi Georges,

    Upon checking your forms, it seems that everything is working fine, here are some screenshots.

     

     

    May I know if the forms are embedded in a website? And could you please share the link to it?

    Thank you.

  • Profile Image

    Answered by sudsport on March 09, 2015 at 09:09 AM

    Hi Charlie,

    I've eventually been able to sort it out, I had to clear my cache browser.

    Along with the banner ndot displaying  I was unbale to enter the Postal Code in the form: I could pick the country although selection field was not showing up then having selected the country there was no field displayed to enter the postal code. Again the cache flushing solved the issue.
    This is the issue lot of my customers are encoutering and I cannot ask them to systematically flush their cache, this means for us losing business as my end user are specifically verse to IT understanding although they are used to do e-shopping.

    Is there anyway to fix this issue for good, as I am on the move to look for some other application to manage my forms.

    Best Regards,
    Georges

  • Profile Image
    JotForm Support

    Answered by Charlie on March 09, 2015 at 10:22 AM

    Hi Georges,

    May I know if the forms are embedded in a website? If I am not mistaken, cache problems are related to websites to where the form is embedded, sometimes a code conflict. Could you share us the link if it is indeed embedded on a website? Also, you can try re-embedding your form using the iFrame code. Here's a guide on how to get it: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    I hope this helps. 

    Thank you.

  • Profile Image

    Answered by sudsport on March 09, 2015 at 05:02 PM

    Hi Charlie,

    The embedding is done using iframe.

    The main page calling for all jotform forms is http://sud-sport.com/inscriptions.php

    For your information I was having the same problem when accessing directly the jotform with no web embedding.

    Regards,

    Georges

  • Profile Image
    JotForm Support

    Answered by abajan on March 09, 2015 at 05:46 PM

    Hi Georges,

    I wasn't able to replicate the issues and I'm not sure what could be causing them but I've cleared your form caches in case that would help. Here's how the said caches can be cleared on your end.

    In which browser did you experience the problems?

     

  • Profile Image

    Answered by sudsport on March 09, 2015 at 05:54 PM

    Hi Abajan,g

    My browser is firefox 36.0 on Ubuntu, the problem was solved vy clearing my browser cachen again I cannot be on the sholder of every end-uder to make thme clear their cache when a problem arise.

    Regards,

    Georges

  • Profile Image
    JotForm Support

    Answered by BDAVID on March 09, 2015 at 06:54 PM

    I will try to run some test in FireFox 36.0 on Ubunto with a browser emulator, since I do not have Linux OS.

    I believe there might be  nothing we could do in our end, since clearing browsers cache is something that should be performed once in a while by every user.

    Your browsers tends to hold onto information, and over time it could cause problems with logging in or bringing up websites. Remember that when someone tends to visit a page previously visited, the browser will speed up the display time by loading the desired page from the cache instead of downloading each time again,  but this would often result into accessing a not updated or current versions of web page.

    I just tried viewing your forms in my browsers (Chrome, Firefox, IE and Safari), and they load everything just fine.