What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why won't my form entries download to Excel, CSV and PDF?

    Asked by HFUSA on March 09, 2015 at 04:21 AM

    There are more than 30 entries for the form, but when I download as Excel, CSV or PDF, the file is empty.

    Page URL:

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    JotForm Support

    Answered by Welvin on March 09, 2015 at 07:25 AM


    Our apologies! Our developers have made a fix for this problem a while ago so the submissions should now appear in the excel file which is generated in the form submissions page. Please try it again and confirm it here.

    Thank you and I look forward to your reply!