Unable to receive email notifications

  • madeworld
    Asked on March 9, 2015 at 12:05 PM

    I cant get the email to deliver in our email  box info@nidoea.org

  • Jan
    Replied on March 9, 2015 at 1:13 PM

    Hi there,

    Can you please share the form id or url so that we can further investigate the issue? You have 8 forms on your account.

    The email (info@nidoea.org) is not on the bounce list.  I checked the mail logs and saw that the submissions were sent successfully. Here's a guide on how to check your form email history. 

    [2015-03-04 06:29:14] Submission #301277754858403194 Form #42536815211550 SENT to in**@nid***.org from nid***ke***@gmail.com via SENDMAIL 

    [2015-03-03 07:44:31] Submission #301195870858860578 Form #42536815211550 SENT to in**@nid***.org from nid***ke***@gmail.com via SENDMAIL 

    [2015-02-19 02:35:08] Submission #300140508858835280 Form #42536815211550 SENT to in**@nid***.org from nid***ke***@gmail.com via SENDMAIL 

    Please check your spam folders. Please try to check if your email program or client has spam filters. You can also whitelist Jotmail IP addresses.

    Related guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Hope this helps. Thank you.