What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Can you please share the form id or url so that we can further investigate the issue? You have 8 forms on your account.
The email (firstname.lastname@example.org) is not on the bounce list. I checked the mail logs and saw that the submissions were sent successfully. Here's a guide on how to check your form email history.
[2015-03-04 06:29:14] Submission #301277754858403194 Form #42536815211550 SENT to in**@nid***.org from email@example.com via SENDMAIL
[2015-03-03 07:44:31] Submission #301195870858860578 Form #42536815211550 SENT to in**@nid***.org from firstname.lastname@example.org via SENDMAIL
[2015-02-19 02:35:08] Submission #300140508858835280 Form #42536815211550 SENT to in**@nid***.org from email@example.com via SENDMAIL
Please check your spam folders. Please try to check if your email program or client has spam filters. You can also whitelist Jotmail IP addresses.
Hope this helps. Thank you.