What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Conditions mysteriously disappearing

    Asked by jbellamy on March 09, 2015 at 12:39 PM
    The problem with conditions mysteriously getting removed is still happening. I noticed it with one my basic forms this weekend. It wasn't that big of a deal but it would be good to know why its happening and bring it to the attention of the jotform developers. I went back into the form and set the conditions again. I will see if it happens again. And I am the only one with access so no one else is editing anything.
    conditions disappear
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    JotForm Support

    Answered by Jan on March 09, 2015 at 12:50 PM

    I understand that you just added back the conditions that disappeared. The possible reasons why the conditions will disappear are the following:

    1. Form builder is open on multiple tabs or multiple browsers.

    2. Failing to save the changes or an error in saving the form.

    3. The user accidentally deleted them.

    4. Form caching issues

    5. The user logged in to their JotForm account or probably got logged out.

    6. Not showing all conditions in the wizard. Make sure "All fields" is selected.

    Please take note that these are only possible reasons. You can use the Form Revision tool to revert back the changes if you accidentally deleted the conditions, or if it mysteriously disappeared.

    Hope this helps. Let us know if you need any help. Thank you.