- greenhillncAsked on March 10, 2015 at 03:31 PM
If I upgrade my account to Premium and pay for the whole year, then later decide I need to upgrade to Economy will the amount I have already paid transfer over?
- JotForm SupportMikeAnswered on March 10, 2015 at 05:01 PM
Thank you for contacting us.
We use fastspring.com as our processing partner for credit card payments, and they do have prorating upgrade option. In other words, the short answer is yes, but you will need to use credit card as your payment method.
I am not quite sure if we will be able to provide prorated upgrade with PayPal payment method, since there is a 60-90 days refund limit on their system.
Please feel free to contact us if you need any further assistance. We will be happy to help.