What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Switching between paid plans

    Asked by greenhillnc on March 10, 2015 at 03:31 PM

    If I upgrade my account to Premium and pay for the whole year, then later decide I need to upgrade to Economy will the amount I have already paid transfer over?

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    JotForm Support

    Answered by Mike on March 10, 2015 at 05:01 PM

    Thank you for contacting us.

    We use fastspring.com as our processing partner for credit card payments, and they do have prorating upgrade option. In other words, the short answer is yes, but you will need to use credit card as your payment method.

    I am not quite sure if we will be able to provide prorated upgrade with PayPal payment method, since there is a 60-90 days refund limit on their system.

    Please feel free to contact us if you need any further assistance. We will be happy to help.