Submissions to view based on custom time frame does not seems to work. It displays all the submissions.

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    Asked on March 12, 2015 at 12:57 PM

    Good morning,

      I have over 7000 submissions and need to delete only a specific time period. However, when I have that date range selected in the filter it does not only show the time frame I have selected, it still shows ALL submissions.  Also, when I chose to delete all submissions within that time frame it did not delete them.  They still appeared on the submissions page and also on the grid below.  I need this to work because it would take an incredible amount of time to delete them one at a time.

    Thank you,

    Tiffany Stone

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    Answered on March 12, 2015 at 02:25 PM

    Hi Tiffany,

    When deleting submissions, make sure to download all of them first to have a backup.

    I've checked your account and everything seems to work properly. The submissions are displayed properly in a custom range. You could try refreshing the page and see if it works. Also, could you try using other web browsers to see if the problem remains the same.

    We'll wait for your response.

    Kind regards.