What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Canceling my subscription

    Asked by wyseboard on March 15, 2015 at 02:03 PM



    I am trying to cancel my subscription and downgrade to the free version. It keeps telling me I need to do this manually. How do I do this? 

    Thank you.


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    JotForm Support

    Answered by BJoanna on March 15, 2015 at 02:28 PM

    In order for you to downgrade your account follow these steps:

    1. Click on your account Settings

    2. Go the Billing section. It will show you what is your current plan, so in order to downgrade to the Free Plan, click on the Free Starter Section  and click on switch plan.

    Let us know if you need further assistance.