Canceling my subscription

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    wyseboard
    Asked on March 15, 2015 at 02:03 PM

    Hi, 

     

    I am trying to cancel my subscription and downgrade to the free version. It keeps telling me I need to do this manually. How do I do this? 

    Thank you.

     

  • Profile Image
    BJoanna
    Answered on March 15, 2015 at 02:28 PM

    In order for you to downgrade your account follow these steps:

    1. Click on your account Settings

    2. Go the Billing section. It will show you what is your current plan, so in order to downgrade to the Free Plan, click on the Free Starter Section  and click on switch plan.

    Let us know if you need further assistance.