XML Error when downloading file uploads

  • Profile Image
    UMGSA
    Asked on March 15, 2015 at 10:50 PM

    A number of attachments are not opening in this form (http://www.jotform.com//?formID=40998892549882). The error is as follows:

    https://s3.amazonaws.com/jufs/UMGSA/40998892549882/290549005122916258/CSRG%20List_20130827.rtf

     

    Is there any way of restoring these attachments? 

     

  • Profile Image
    Welvin
    Answered on March 16, 2015 at 03:41 AM

    Hi,

    Our apologies! I've tried re-uploading the file using our backend tool, but the processes were not successful. The error is still there and I was not able to download the file:

    I have now submitted this thread to our developers so they can check further. If there are updates, you should know it via this thread.

    For now, I would suggest integrating your form to Google Drive or Dropbox or Box so to make sure that files are backup and you can have it in your computer.

    Thanks

  • Profile Image
    Welvin
    Answered on March 16, 2015 at 03:42 AM

    By the way, I've didn't check your form submissions page so if you can't download some other files, then please let us know the links here  so I can add it to the report.

    Thanks

  • Profile Image
    liyam
    Answered on March 17, 2015 at 09:26 AM

    Hello UMGSA,

    Was your account's username changed or was your form transferred from a different account to this current one?

    Thanks.