What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    XML Error when downloading file uploads

    Asked by UMGSA on March 15, 2015 at 10:50 PM

    A number of attachments are not opening in this form (http://www.jotform.com//?formID=40998892549882). The error is as follows:



    Is there any way of restoring these attachments? 


    message attachements JotForm
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    JotForm Support

    Answered by Welvin on March 16, 2015 at 03:41 AM


    Our apologies! I've tried re-uploading the file using our backend tool, but the processes were not successful. The error is still there and I was not able to download the file:

    I have now submitted this thread to our developers so they can check further. If there are updates, you should know it via this thread.

    For now, I would suggest integrating your form to Google Drive or Dropbox or Box so to make sure that files are backup and you can have it in your computer.


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    JotForm Support

    Answered by Welvin on March 16, 2015 at 03:42 AM

    By the way, I've didn't check your form submissions page so if you can't download some other files, then please let us know the links here  so I can add it to the report.


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    JotForm Support

    Answered by liyam on March 17, 2015 at 09:26 AM

    Hello UMGSA,

    Was your account's username changed or was your form transferred from a different account to this current one?