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    stopped receiving email submissions

    Asked by peschi76 on March 16, 2015 at 09:47 AM
    Submissions email receiving
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    JotForm Support

    Answered by KadeJM on March 16, 2015 at 10:55 AM

    I see you seem to be having an issue with receiving emails of your submissions.

    I checked your account and found that you have a few different forms. Is this happening on just one or all of them?

    I also checked your email address but it was not in our bouncelist.

    Result: juxxx.xxxor@bixxxx.ux is NOT in the bounce list

    I would additionally recommend checking your Email History and if you notice anything out of the ordinary you can try referring to this guide http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues to see if that helps.

    If you still have problems then please provide us with a link to one of your jotforms that you are having this issue with and then we will investigate the problem furthermore for you.