JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
The best thing to do would be to first downgrade your account back to "Free" to cancel your current subscription and ensure you are not double billed. After you have downgraded back to "Free", you should then have all the options available for upgrade, including yearly and bi-yearly billing:
If you have any further questions, let us know and we will be happy to help.