What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Seeing blank page on "My Account" settings

    Asked by pbrjackson on March 19, 2015 at 09:31 AM

    I need to change Users and Passwords.  We sold our company and I need to set up new buyer as owner of forms/submissions.  I also need to update our payment…but again…I click on that tab and there is nothing there. Blank.  Thank you for your help!

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    JotForm Support

    Answered by Charlie on March 19, 2015 at 11:19 AM


    Everything seems to be working fine in our end.


    Please try the following to fix the problem:

    1. Clear your browser's cache.

    2. Update the browser to the latest.

    3. Try other browsers and see if you are still experiencing the same issue.

    Do let us know if the above suggestions worked.

    Thank you.