What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I was charged for subscription payment?

    Asked by rewiaca on March 19, 2015 at 12:20 PM
    btw: your autopayment charged from my visa money for the next month... i cant believe it
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    JotForm Support

    Answered by ashwin_d on March 19, 2015 at 12:24 PM

    Hello rewiaca,

    Upon checking your account, I found that you have already cancelled your subscription.

    I have gone ahead and processed the refund for last payment with order #INT150319-6785-53659B. Your account is downgraded to free plan. Please allow 2-7 days for the amount to reflect in your account. 

    Thank you!