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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform not totalling in Firefox

    Asked by intagliocreative on March 20, 2015 at 03:26 PM

    Hello!

     

    One of my forms will not calculate the total when using Firefox. Also, when Firefox opens the page the collapsible options all display open. If you refresh the page, everything works fine and then you need to clear the cache to recreate the issue.

    https://www.gsbcstl.org/register

    Page URL:
    https://www.gsbcstl.org/register

    JotForm in My Forms cache refresh collapsible
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    JotForm Support

    Answered by Kiran on March 20, 2015 at 05:02 PM

    I see that the form is embedded using JavaScript method. Could you try embedding the form on your webpage using iframe method? Please refer to the following guide that help you in getting the iframe code for your JotForm.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Please get back to us if the issue still persists. We will be happy to look into this issue further.

    Thanks!

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    Answered by intagliocreative on March 20, 2015 at 05:13 PM

    That appears to have worked. Thanks!

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    JotForm Support

    Answered by Kiran on March 20, 2015 at 06:14 PM

    Great! We are glad to see that the issue is resolved for you now. Please do not hesitate to get back to us if you need any further assistance. We will be more than happy to help.

    Thank you for using JotForm!