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  • Profile Image

    Why is Google Docs Integration no longer working?

    Asked by ashleybrookedesigns on March 23, 2015 at 11:03 AM

    We previously had our form integrated with Google Docs to receive submissions & then send a PDF of the submission to a folder in our Google Drive. For some reason, our last 4 submissions have not created a PDF in the Google Drive folder; we've removed the integration & tried to reintegrate from the beginning & it says the folder we've created cannot be found.

    Page URL:
    http://www.jotform.us/ashleybrookedesigns/wholesale_collection_order_f<br/>orm

    Screenshot
    Submissions integrated Google Drive Google integration
  • Profile Image

    Answered by Ben on March 23, 2015 at 12:42 PM

    Based on what you have mentioned and the screenshot I believe that you are using Google App.

    If so, please contact your administrator and ask him to activate Google Drive API for your account or our system would not be able to contact you any more.

    Once your administrator allows this your integration should work properly for you - but you would need to recreate it.

    This happened due to recent change in Google policy.

  • Profile Image

    Answered by ashleybrookedesigns on March 23, 2015 at 02:41 PM

    We're not using Google App that I'm aware of & nothing has changed on our end. When clicking through the navigation to see the Google Folder that's created, it logs into a totally different Google account.

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    Answered by Ben on March 23, 2015 at 03:58 PM

    Just to make sure there is no confusion, you can see what Google App is: What's the difference between a Google account and a Google Apps account? - Accounts Help

    Now in regards to what you have mentioned, you will not be able to access the folder that is not shared to you, so you need to create the integration under the account that will access the folder, not under a different Gmail account, or that would not work.

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    Answered by ashleybrookedesigns on March 23, 2015 at 04:28 PM

    Neither option works. The folder is created under the same account that needs access to the folder. Is there not a way for you all to fix the integration on your end? I have access to all the google accounts & did not previously have any issues when setting this up. Not sure why now it's turning into something that requires way more steps that necessary. Just need the form to work the way it's designed to with the integration.

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    Answered by Ben on March 23, 2015 at 05:57 PM

    Please note that the only thing that was recently changed was Google Drive API policy where you need to either have allowed access to Drive API or need to recreate the integration.

    Once you recreate it however it will work again as it did before for you.

    Unfortunately due to this change you must reintegrate and since this is protected by your passwords in order to protect your security and privacy we can not do this for you.

    Please do try check if all of your accounts have Drive API allowed for their account and once they do only then try to recreate the integration by:

    1. removing the old integration (very important)
    2. re-creating the new one