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  • Profile Image

    I am not getting email notifications

    Asked by Voodoo8648 on March 25, 2015 at 06:28 PM

    Hi, I can send a test email and successfully get the email delivered... but people have been submitting forms, and I send a test form but I am not getting the email notifications. 

     

    This is for the House application form. what am I doing wrong? I used to successfully get emails for other form without a problem

    Page URL:
    www.RentFromArt.com

    email notifications email Getting Emails application form problem
  • Profile Image

    Answered by raul on March 25, 2015 at 07:36 PM

    Upon checking our mail logs, I see that the emails are being sent correctly from our servers.

    Please try to add noreply@jotform.com to your contacts list to ensure that emails are not treated as SPAM. You may also try to ask your email administrator of your @artsrentals.com account to whitelist our IP addresses.

    I hope this helps.

    If you need further assistance, please let us know.
    Thanks.