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  • Profile Image

    only want 1 email receipt, not 2 copies

    Asked by Anixter on March 26, 2015 at 04:35 PM

    Hello,

    On my form, there is a submit button. After I fill out the form and click on the submit button, I receive two copies of the order instead of one. First copy only shows the basic contact info and order number. Then the second page shows me the contact info, order number and order information details. How can I only get the 2nd copy? I don't need two copies.

    Thank you.

    email fill hello then and
  • Profile Image

    Answered by Shadae on March 26, 2015 at 06:16 PM

    Dear Anixter,

    I am seeing that you have a few forms on your account, are you referring to this form: http://form.jotform.us/form/50816287236156 

    If so, I am seeing that you currently have two email notifications set on the form. That is the reason why two email notifications are being sent to you.

    Please view this guide on how to delete an email notification: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    You can delete the notification that you would not like to receive.

    I hope this helps, please inform us if you need further assistance.