What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I upgraded my account but the status have not changed.

    Asked by michaele on March 26, 2015 at 11:59 PM

    Hi Jotform

    The contacts stopped coming in last night due to our account being reverted to FREE - we paid a sub as our onthly needs are greater than the free account but it seems to have changed. How can I get any of the submissions made between midnight and now urgently for clients?




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    JotForm Support

    Answered by ashwin_d on March 27, 2015 at 03:25 AM

    Hello Michelle,

    Upon checking your account, I found that you have successfully upgraded to economy yearly subscription with order #INT150327-3544-55609. Your account is in good shape currently and you should not have any issue.

    Do get back to us if you have any trouble.

    Thank you!