Disabled accout

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    Asked on March 29, 2015 at 02:04 PM

    Hi, all of my (account janvyva) forms (even empty ones) are disabled. I guess that my account has been disabled, but have no idea why. It's quite hard to work with your application if you don't provide information about account suspension or reason of it.

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    Answered on March 29, 2015 at 06:08 PM

    Your account has been reactivated, we apologize for the inconvenience, it was automatically suspended by our phishing detector system, but I have white-listed your forms to prevent this from happening again. 

    If you need anything else, please open a new thread, we will be glad to assist you.

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    Answered on March 30, 2015 at 02:59 PM

    Thank you. Great support!

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    Answered on March 30, 2015 at 03:37 PM

    On behalf of my colleague, you're quite welcome.

    Feel free to contact us again anytime for any assistance you need on JotForm.