What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Disabled accout

    Asked by janvyva on March 29, 2015 at 02:04 PM

    Hi, all of my (account janvyva) forms (even empty ones) are disabled. I guess that my account has been disabled, but have no idea why. It's quite hard to work with your application if you don't provide information about account suspension or reason of it.

    Page URL:
    http://form.jotformeu.com/form/50875016737359

    account suspension my account all information
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    JotForm Support

    Answered by BDAVID on March 29, 2015 at 06:08 PM

    Your account has been reactivated, we apologize for the inconvenience, it was automatically suspended by our phishing detector system, but I have white-listed your forms to prevent this from happening again. 

    If you need anything else, please open a new thread, we will be glad to assist you.

  • Profile Image

    Answered by janvyva on March 30, 2015 at 02:59 PM

    Thank you. Great support!

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    JotForm Support

    Answered by jonathan on March 30, 2015 at 03:37 PM

    On behalf of my colleague, you're quite welcome.

    Feel free to contact us again anytime for any assistance you need on JotForm.

     

    Regards,