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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Ticket Purchase widget not showing up on firefox

    Asked by IC_Hong_Kong on March 30, 2015 at 04:40 AM



    the ticket purchase widget is not showing up in firefox on my forms:




    Any ideas?



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    JotForm Support

    Answered by Welvin on March 30, 2015 at 09:36 AM


    The widget is showing fine here when I checked it using FF 36:

    While viewing the form, Press F12 and click "Console" in the developers tab to see if there are JS errors in the area that causes this to happen. Please get back to us with a screenshot:

    Thank you!

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    Answered by IC_Hong_Kong on March 30, 2015 at 08:59 PM



    I upgraded to the latest version of firefox and now it seems to be working ok. Sorry! My computers at work are not kept up to date very well and I usually use chrome.



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    JotForm Support

    Answered by Charlie on March 30, 2015 at 11:54 PM


    I'm glad that everything seems to be working fine in your end.

    If you needed any assistance again, please do not hesitate to contact us here in the forum, we'll be more than happy to help.

    Kindest regards.