Ticket Purchase widget not showing up on firefox

  • Profile Image
    IC_Hong_Kong
    Asked on March 30, 2015 at 04:40 AM

    Hello,

     

    the ticket purchase widget is not showing up in firefox on my forms:

     

    http://form.jotformpro.com/form/50713463366960

     

    Any ideas?

     

    Thanks!

  • Profile Image
    Welvin
    Answered on March 30, 2015 at 09:36 AM

    Hi,

    The widget is showing fine here when I checked it using FF 36:

    While viewing the form, Press F12 and click "Console" in the developers tab to see if there are JS errors in the area that causes this to happen. Please get back to us with a screenshot:

    Thank you!

  • Profile Image
    IC_Hong_Kong
    Answered on March 30, 2015 at 08:59 PM

    Hi,

     

    I upgraded to the latest version of firefox and now it seems to be working ok. Sorry! My computers at work are not kept up to date very well and I usually use chrome.

     

    Cheers

  • Profile Image
    Charlie
    Answered on March 30, 2015 at 11:54 PM

    Hi,

    I'm glad that everything seems to be working fine in your end.

    If you needed any assistance again, please do not hesitate to contact us here in the forum, we'll be more than happy to help.

    Kindest regards.