Ticket Purchase widget not showing up on firefox

  • IC_Hong_Kong
    Asked on March 30, 2015 at 4:40 AM

    Hello,

     

    the ticket purchase widget is not showing up in firefox on my forms:

     

    http://form.jotformpro.com/form/50713463366960

     

    Any ideas?

     

    Thanks!

  • Welvin Support Team Lead
    Replied on March 30, 2015 at 9:36 AM

    Hi,

    The widget is showing fine here when I checked it using FF 36:

    Ticket Purchase widget not showing up on firefox Image 1 Screenshot 30

    While viewing the form, Press F12 and click "Console" in the developers tab to see if there are JS errors in the area that causes this to happen. Please get back to us with a screenshot:

    Ticket Purchase widget not showing up on firefox Image 2 Screenshot 41

    Thank you!

  • IC_Hong_Kong
    Replied on March 30, 2015 at 8:59 PM

    Hi,

     

    I upgraded to the latest version of firefox and now it seems to be working ok. Sorry! My computers at work are not kept up to date very well and I usually use chrome.

     

    Cheers

  • Charlie
    Replied on March 30, 2015 at 11:54 PM

    Hi,

    I'm glad that everything seems to be working fine in your end.

    If you needed any assistance again, please do not hesitate to contact us here in the forum, we'll be more than happy to help.

    Kindest regards.