- MedCenterDisplayAsked on March 30, 2015 at 12:28 PM
We build surveys for our clients to post on their websites. We were using a previous system that allowed us to assign a positive or negative attribute to each multiple choice question option. If any negative responses were given, the client would receive an email stating a negative survey had been completed. Likewise if all positive responses were given, the client would receive an email stating a positive survey had been completed
If the person taking the survey gave all positive responses, they would receive an email asking to give more feedback. If they gave any negative responses, that email was not sent since we don't want to encourage bad reviews online.
Is this function possible with JotForm? I found a way to make this work with one positive condition and one negative condition for each question, but not multiple positive or negative conditions.
1. How courteous and professional was our staff?
a. Extremely courteous and professional (This is a positive response)
b. Somewhat courteous and professional (This is a positive response)
c. Not very courteous and professional (This is a negative response)
d. Not at all (This is a negative response)
I couldn't figure out how to add conditions to this to make this work across multiple questions.
Please let me know if you need further clarification.
- JotForm SupportWelvinAnswered on March 30, 2015 at 02:26 PM
You should be able to accomplish this by configuring Send Email After Submission condition. We have this detailed here:
So, you will have to create:
a. One notifier for positive feedback, for the client.
b. One notifier for negative feedback, for the client.
c. One autoresponder for positive feedback sent to the person submitting the form.
When setting up the conditional logic, you can add multiple rules in a single conditional logic. For example:
Just do the same for the negative response.
Let us know if you need further assistance implementing this to your form.