What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Not Found

    Asked by izmirpolis on March 31, 2015 at 03:35 AM

    All of my forms currently say it is "not found, currently disabled"

    Why is this?  

    Page URL:
    http://form.jotformeu.com/form/50891182387362

    Screenshot
    My Forms style size font
  • Profile Image
    JotForm Support

    Answered by Charlie on March 31, 2015 at 09:32 AM

    Hi,

    Apologies for the inconvenience that this might have caused you.

    Your forms where disabled because it was in a different language and made your account to be autosuspended, but they are now enabled because I have reactivated your account. I would suggest that you make it in English and use the Language Translator to have a version of the form in the language you want.

    Why is this? We got a tool called Phishing Detector which allows us to automatically suspend thousands of forms created everyday for phishing activities such as stealing credit card information, social security numbers, login credentials, child pornography, etc. However this tool is not updated to scan Arabic,French and other similar languages, therefore most of the forms made in these languages are automatically suspended. To help you to avoid future automatic suspensions, you will have to add the language either as an option or as the default language, you will need to follow this guide on how to make your form multilingual: http://www.jotform.com/help/298-How-to-make-your-forms-multilingual 

    Kind regards.

  • Profile Image
    JotForm Support

    Answered by Charlie on March 31, 2015 at 09:39 AM

    Another reason why your form is disabled and your account is autosuspends is because your form is asking for a user ID and user name of an account. It mimics a phishing form which is a violation of our Terms of Use, our anti-Phishing system scans this forms and disables them and autosuspends the account.

    I see your new in JotForm, I've removed the form fields that violated our Terms but please do read our Terms page