Email notifications are sending the custom header only without any form fields data

  • doddridgecentre
    Asked on March 31, 2015 at 4:42 AM

    Hi we have a problem, we are trying to use your site (which seems very good) to be our booking form for our community centre. It seems to be working well BUT when a form is complete and emailed to us we are only getting the heading we have put not the details of the form?

  • Ben
    Replied on March 31, 2015 at 9:48 AM

    Could you please tell us if you have made any changes to your jotform's email notifications since when I am looking at the email log I can see that the emails are properly sent to you from our side just as is the test email:

    http://www.jotform.com/emails/551a62d19eaad4966d8c260e

    I would just like to check also, if you get the correct email when you send the test email, but not when you submit the form itself - with the test data manually being added?