What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not appearing in all browsers

    Asked by isupportpro on March 31, 2015 at 04:46 PM

    Hi there, I'm working with a Jotform for a client at this web address:

    https://www.isupport-pro.com/get-support.html

    It's embedded through a host called Weebly, and for me it shows up fine in Safari, but not at all in Firefox. My client also says it doesn't show up in Chrome.

    Could you give me a hand in figuring out why and how to fix this in a timely manner?

    Thanks - it looks like you have an interesting and valuable product if we can get these issues sorted out.

     

    Tim Boucher

    Page URL:
    https://www.isupport-pro.com/get-support.html

    weebly browser
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    JotForm Support

    Answered by jonathan on March 31, 2015 at 06:16 PM

    I was able to reproduced the issue when I checked the form on your website.

    I could not see the form on my browser.

     

    Can you please try first the re-embed process. Remove first the currently embedded jotform on your website.

    And then re-embed by following the user guide -Adding-a-Form-to-Weebly

     

    Here's how:

    1.  Get your form's iFrame codes 


    2.  Open your site using Weebly's site editor



    3.  Add a Custom HTML element to the desired page on your site
     
       

    4.  Paste your form's embed codes in the Custom HTML area

     

    5.  Click the Publish button to save the changes made to your site

     

    Please let us know of the results if it works or not...

    Thanks.