What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not redirected to PayPal after the form is submitted?

    Asked by michaeladsmith2 on April 02, 2015 at 11:52 AM
    2. Why isn't it redirecting me to the paypal payment page?
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    Answered by Ben on April 02, 2015 at 12:29 PM

    It should redirect you to the PayPal as soon as you click on submit or the custom Pay with PayPal button, as long as the PayPal has some value set in it (bigger than 0).

    I took a look at your jotform however and it took me to PayPal right away:

    Is this issue still present for you on your jotform?

    I made the test on this form: http://www.jotform.us/form/50901234245143

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    Answered by michaeladsmith2 on April 02, 2015 at 03:48 PM

    Thank you for your help. One last issue with this thread. I just did the same thing with the test form, but it's not redirecting from my website Register Now page. 

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    Answered by Ben on April 02, 2015 at 05:18 PM

    You are welcome.

    Could you please give us the link to the page where the jotform is embedded so that we can take a look at it?

    That would allow us to see what happens and why.

    I presume that you - like myself are able to go to paypal after submitting the jotform directly?

    This is the direct link to your jotform: http://www.jotform.us/form/50901234245143