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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My forms are not coming through to my email?

    Asked by MyVIPTour on April 02, 2015 at 01:02 PM

    Hi Guys,

    For some reason only some of my forms that have been submitted come through to my email.

    Do you know why this could be happening? I'm contacting clients letting them know that I have haven't received anything and they're telling me that they have already submitted.

    The last one that this happened with was the Moehler family today.

    Please let me know if you can help.

    Thanks so much.

    Warmest regards,


  • Profile Image
    JotForm Support

    Answered by Mike on April 02, 2015 at 02:56 PM

    Thank you for contacting us.

    According to email history, the messages are being sent to your @gmail email address. Please check the Spam folder via https://gmail.com.

    You might also consider switching your email notification to use our default sender address - noreply@jotform.com, see the next guide.

    How to view all your form Email History

    If you need any further assistance, please let us know.