My forms are not coming through to my email?

  • Profile Image
    MyVIPTour
    Asked on April 02, 2015 at 01:02 PM

    Hi Guys,

    For some reason only some of my forms that have been submitted come through to my email.

    Do you know why this could be happening? I'm contacting clients letting them know that I have haven't received anything and they're telling me that they have already submitted.

    The last one that this happened with was the Moehler family today.

    Please let me know if you can help.

    Thanks so much.

    Warmest regards,

    Katie

  • Profile Image
    Mike
    Answered on April 02, 2015 at 02:56 PM

    Thank you for contacting us.

    According to email history, the messages are being sent to your @gmail email address. Please check the Spam folder via https://gmail.com.

    You might also consider switching your email notification to use our default sender address - noreply@jotform.com, see the next guide.

    How to view all your form Email History

    If you need any further assistance, please let us know.