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aricurnAsked on April 3, 2015 at 6:11 AM
I have set up a form for a client that has been working perfectly and they have not changed their e-mail address or have a problem with any other e-mails arriving at their account.
Just seems to be that this form has stopped working - not getting the e-mails and not sure why?
Thank you
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Welvin Support Team LeadReplied on April 3, 2015 at 7:27 AM
Hi,
That is because the recipient of the form had landed to our bounce list.
Result:
Nowpaws4thought@aol.com is IN the bounce list
Reason(s) : spam
I have already fixed this, but please take note of the reason. You may need to add noreply@jotform.com and noreply@formresponse.com to your contact list or safe sender list in order to avoid getting this problem again.
Thank you!
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aricurnReplied on April 3, 2015 at 8:05 AM
Many thanks Welvin
Where do I add to my contact or safe list - is that in jotform - how do I do it?
Thanks again
Arielle
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Welvin Support Team LeadReplied on April 3, 2015 at 9:21 AM
Hi Arielle,
Please follow the steps below.
a. Open the email
b. Click the Sender or the "From" section
c. Click "Add Contact" option
To manually add a contact:
a. Click "Contacts" tab
b. Click "New Contact"
c. Then complete the contact details and save it:
That's it! Let me know if you have some questions.
Thank you.