- aricurnAsked on April 03, 2015 at 06:11 AM
I have set up a form for a client that has been working perfectly and they have not changed their e-mail address or have a problem with any other e-mails arriving at their account.
Just seems to be that this form has stopped working - not getting the e-mails and not sure why?
- JotForm SupportWelvinAnswered on April 03, 2015 at 07:27 AM
That is because the recipient of the form had landed to our bounce list.
Nowpaws4thought@aol.com is IN the bounce list
Reason(s) : spam
I have already fixed this, but please take note of the reason. You may need to add email@example.com and firstname.lastname@example.org to your contact list or safe sender list in order to avoid getting this problem again.
- aricurnAnswered on April 03, 2015 at 08:05 AM
Many thanks Welvin
Where do I add to my contact or safe list - is that in jotform - how do I do it?
- JotForm SupportWelvinAnswered on April 03, 2015 at 09:21 AM
Please follow the steps below.
a. Open the email
b. Click the Sender or the "From" section
c. Click "Add Contact" option
To manually add a contact:
a. Click "Contacts" tab
b. Click "New Contact"
c. Then complete the contact details and save it:
That's it! Let me know if you have some questions.