We are not getting emails from our feedback form

  • Profile Image
    aricurn
    Asked on April 03, 2015 at 06:11 AM

    I have set up a form for a client that has been working perfectly and they have not changed their e-mail address or have a problem with any other e-mails arriving at their account.

     

    Just seems to be that this form has stopped working - not getting the e-mails and not sure why?

     

    Thank you

  • Profile Image
    Welvin
    Answered on April 03, 2015 at 07:27 AM

    Hi,

    That is because the recipient of the form had landed  to our bounce list.

    Result: 

    Nowpaws4thought@aol.com is IN  the bounce list 

    Reason(s) : spam

    I have already fixed this, but please take note of the reason. You may need to add noreply@jotform.com and noreply@formresponse.com to your contact list or safe sender list in order to avoid getting this problem again.

    Thank you!

  • Profile Image
    aricurn
    Answered on April 03, 2015 at 08:05 AM

    Many thanks Welvin

     

    Where do I add to my contact or safe list - is that in jotform - how do I do it?

     

    Thanks again

    Arielle

  • Profile Image
    Welvin
    Answered on April 03, 2015 at 09:21 AM

    Hi Arielle,

    Please follow the steps below.

    a. Open the email

    b. Click the Sender or the "From" section

    c. Click "Add Contact" option

     

    To manually add a contact:

    a. Click "Contacts" tab

    b. Click "New Contact"

    c. Then complete the contact details and save it:

    That's it! Let me know if you have some questions.

    Thank you.