What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are not getting emails from our feedback form

    Asked by aricurn on April 03, 2015 at 06:11 AM

    I have set up a form for a client that has been working perfectly and they have not changed their e-mail address or have a problem with any other e-mails arriving at their account.


    Just seems to be that this form has stopped working - not getting the e-mails and not sure why?


    Thank you

    Page URL:

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    JotForm Support

    Answered by Welvin on April 03, 2015 at 07:27 AM


    That is because the recipient of the form had landed  to our bounce list.


    Nowpaws4thought@aol.com is IN  the bounce list 

    Reason(s) : spam

    I have already fixed this, but please take note of the reason. You may need to add noreply@jotform.com and noreply@formresponse.com to your contact list or safe sender list in order to avoid getting this problem again.

    Thank you!

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    Answered by aricurn on April 03, 2015 at 08:05 AM

    Many thanks Welvin


    Where do I add to my contact or safe list - is that in jotform - how do I do it?


    Thanks again


  • Profile Image
    JotForm Support

    Answered by Welvin on April 03, 2015 at 09:21 AM

    Hi Arielle,

    Please follow the steps below.

    a. Open the email

    b. Click the Sender or the "From" section

    c. Click "Add Contact" option


    To manually add a contact:

    a. Click "Contacts" tab

    b. Click "New Contact"

    c. Then complete the contact details and save it:

    That's it! Let me know if you have some questions.

    Thank you.