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Blank screen and no Thank You page after form submissionAsked by rpv on April 04, 2015 at 10:05 PM
Submission appears in the database, but no Thank You screen or notification e-mails. Stopped working a few weeks ago. I checked the forum, but none of those fixes worked. Clone of the form works, but I need to keep all previous submissions together with new ones, and do not want to change the link to my form.
Here is the link to the original form: http://form.jotformpro.com/form/40677869645978
and the clone of that form is here: http://form.jotformpro.com/form/50937647278974
Upon check, your form (http://form.jotformpro.com/form/40677869645978) is working as it should. Please review the screenshots below with test information along with one simple Notifier.
Will let us know, if you have questions/queries, we would be happy to assist you further.
I found out that the difference between the two forms is that the clone did not include include integration to Google docs. Something in my Google Doc spreadsheet wasn't working. I removed the integration and the original form now works.
I could not find a way to make the integration work, and noticed that other users are also having problems. I can do without this feature until your programmers get it working, though. Thanks for your help.
Please let us know if you need further assistance.