What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not found and is disabled

    Asked by Thundermaker300 on April 06, 2015 at 08:06 PM

    I Finish making a form, then when I preview it, it says "This form has been disabled."  I check the form settings and it says that it is enabled, please help me

    Screenshot
    preview disabled not found
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    JotForm Support

    Answered by jonathan on April 06, 2015 at 09:33 PM

    Please retry again. You can login to your jotform account at http://www.jotform.com/login

    and view your forms in your My Forms page

    Let us know if you are still having issue on the forms.

    Thanks.

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    Answered by Thundermaker300 on April 07, 2015 at 05:11 PM

    Hi Jonathan, Thanks for replying with this, I would like to say I tried MANY times, and it has not worked, can you Please help me further, thanks.

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    JotForm Support

    Answered by jonathan on April 07, 2015 at 06:25 PM

    I have checked again your jotform account Thundermaker300 and forms, and I did not find any issue with them.

    The jotform http://www.jotform.us/form/50957256445160 you have shown in your screenshot was just an empty form the reason you can see it in preview as just an empty canvas.

    Try checking your other form as well like the other one http://www.jotform.us/form/50066853567159

     

    Let us know if issue persist.

    Thanks.

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    Answered by Thundermaker300 on April 07, 2015 at 08:39 PM

    Thanks Jonathan, I don't know what was happening, but it is fixed now, thanks for anything you might have did, if anything.

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    JotForm Support

    Answered by jonathan on April 07, 2015 at 09:40 PM

    You are quite welcome. We're glad to be of help.

    Feel free to contact us again anytime should you require our assistance.

    Regards,

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    Answered by Thundermaker300 on May 09, 2015 at 11:22 AM

    HELP!  IT'S HAPPENING AGAIN

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    JotForm Support

    Answered by BJoanna on May 09, 2015 at 02:00 PM

    I have checked your account and your account is Autosuspended by the phishing filter because of the suspected phishing form you have http://www.jotform.us/form/51284422458153 

    Creating such form is in violation of JotForm Terms of Use.

    In the Phishing clause...

    Phishing You agree that Company may terminate your JotForm Service immediately If a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately. 

    I have activated you account, but you need to either delete this form or update it by removing the user login credentials or our phishing tool will autosuspend your account again.

     

    Let us know if you need further assistance.