What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I presume Michael that you are looking to create Feedback form or the lightbox form?
They are usually opened when you click on a button or a link and called Feedback Button.
You can see more about making one here: Creating a Feedback Button
Do let us know if you have any further questions and we would be happy to assist.