What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I upgraded my account but it is still over quota.

    Asked by nsure on April 07, 2015 at 09:36 PM

    but links still no longer working, need them urgently re engaged please

    upgraded and
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    JotForm Support

    Answered by ashwin_d on April 08, 2015 at 03:05 AM

    Hello nsure,

    I was able to trace a subscription payment from nsure email address. Since the email address used in the payment details is different from your account email address, we need your confirmation before we can apply it to your account "nsure"

    Can you please let us know the email address used while making the subscription payment and also the order number which you must have received in the email?

    Do get back to us on this and we will apply it to your account. For now, I have activated your account and all your forms are back online.

    We will wait for your response.

    Thank you!