What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form conditions are not working in mobile devices.

    Asked by groupsing on April 09, 2015 at 12:57 AM

    Hi, I can run the form of conditions on Mac desktop, but I can't run on mobile or tablet, can you help me? thanks!

    Page URL:
    http://www.jotform.com/?formID=50978604672465#

    Screenshot
    Mobile OR thanks
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 09, 2015 at 09:56 AM

    Hello groupsing,

    I'm sorry for the trouble caused to you.

    I did test your form in my mobile device and it seems to work as expected. The conditions you have added in your form for "Cash / PayPal" seems to work fine. 

    Have you embedded your form in your web page? Please be noted that for your forms to work correctly in mobile device, we advice you to embed your form using its iFrame embed code. Please go ahead use your form's iFrame embed code in your web page and see if that solves your problem. The following guide should help you :  http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by groupsing on April 10, 2015 at 12:48 AM

    HI Ashwin,

     

    Thank you for your answer, I think my expression is not good, the conditions work fine in mobile same as you.

    However, I don,t want when I go to form, the form will be auto select Pay by Paypal such as attacted photo, I want the form don't be chose everything, thanks a lot.

     

     

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 10, 2015 at 02:08 AM

    Hello groupsing,

    Thank you for explaining the issue.

    I did test your form with its direct URL in my iPhone device and I am unable to replicate the issue you are having. The "Pay By" field option is not auto selected by default. Please check the screenshot below:

    I would again like to ask if you have embedded your form in your web page. Please share the web page URL and we will take a look.

    We will wait for your response.

    Thank you!