What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Jotform China Access

    Asked by EpsilonTech on April 10, 2015 at 03:48 PM



    Our representative in China reports an error with our Jotform portal:



    also check through the Troubleshooting link on



    He can see the form and fill it out but it fails upon clicking "Submit".


    Can you advise?


    Thank you,


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike on April 10, 2015 at 05:17 PM

    Thank you for contacting us.

    As far as I know, our forms are supposed to work in China. I have checked the form URL, and it appears to be not blocked by China Firewall.

    Can you please ask your representative to check the form page with browser developer tools to see if some content is not loading (red entries in network tab)? 

    - Network Monitor in Firefox

    Chrome DevTools