What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Getting Stuck with 'Please Wait' on Simple Form

    Asked by flexgener on April 13, 2015 at 03:47 PM

    Hi!  I am having a problem with one user that is unable to submit the form here: https://secure.jotform.us/form/50964131925153 It works fine for me and other users, just one person is reporting this problem thus far.  Are there are suggestions I can have them try to submit the form?

    Page URL:
    https://secure.jotform.us/form/50964131925153

    please wait stuck Getting JotForm problem reporting secure.
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    Answered by Syed on April 13, 2015 at 04:00 PM

    Hi there;

           Try to use iFrame method to insert your form, and let us know if you need further assistance, we would be happy to assist you.

     

    Thankyou,

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    Answered by flexgener on April 13, 2015 at 04:14 PM

    I'm not embedding the form in a website, I'm using the direct link to the form via email to the recipients.

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    JotForm Support

    Answered by BDAVID on April 13, 2015 at 05:25 PM

    I just tried your form, and it works perfectly fine, that must be happening to him due to browsers cache issues, I would definitely recommend clearing browsers cache.

    Asking to try in different browsers, we recommend using Chrome and Firefox. If he can not still submit the form, let us know in what browsers version the problem occurs for us to try to reproduce the issue.