- flexgenerAsked on April 13, 2015 at 03:47 PM
Hi! I am having a problem with one user that is unable to submit the form here: https://secure.jotform.us/form/50964131925153 It works fine for me and other users, just one person is reporting this problem thus far. Are there are suggestions I can have them try to submit the form?
- SyedAnswered on April 13, 2015 at 04:00 PM
Try to use iFrame method to insert your form, and let us know if you need further assistance, we would be happy to assist you.
- flexgenerAnswered on April 13, 2015 at 04:14 PM
I'm not embedding the form in a website, I'm using the direct link to the form via email to the recipients.
- JotForm SupportBDAVIDAnswered on April 13, 2015 at 05:25 PM
I just tried your form, and it works perfectly fine, that must be happening to him due to browsers cache issues, I would definitely recommend clearing browsers cache.
Asking to try in different browsers, we recommend using Chrome and Firefox. If he can not still submit the form, let us know in what browsers version the problem occurs for us to try to reproduce the issue.