What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do you count submissions?

    Asked by cultad on April 14, 2015 at 01:02 AM

    Hello, I would like to know how submissions are counted.

    For example, I am using at least 10 right now trying to set up my forms correctly and sending tests to myself.

    If I delete these submissions, are they still considered part of the 100 submissions?

    Thank you.

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    Answered by Carina on April 14, 2015 at 09:22 AM

    Deleting submissions does not affect the submissions number, as the submissions counter gets reset to 0 only once at the beginning of each month. Every time you hit the submit button it counts as a submission, exceptions are if you are using SSL secure version (https:// or https://secure) or accepting payments, and in this case they are counted as SSL submissions/received payments.

    Deleting submissions will only affect the available space.

    If you wish to test your form without using the submissions you can use the test button on the email notification:

    You can see here more details on the monthly limits of our pricing plans.

    Let us know if we can assist you further.