conditional form and email

  • Profile Image
    kosijennis
    Asked on April 14, 2015 at 12:04 PM

    i have a form for Lucas on my forms - i have conditions setup to send email depending on choice - i can see the email submissions from the form (inbox) but they are not being received on the other end. Is there a log or place to view if there is an issue on the receiving side (i.e. rejections?)

  • Profile Image
    david
    Answered on April 14, 2015 at 01:15 PM

    Hi,

    You can check your own email logs from the History section of your account settings:

    This will show notifications sent from your form and the details regarding the email.  This includes whether or not is was successfully sent.

    If you would like to have us check any of the email specifically, let us know which ones are not sending and we will be happy to have a look.