What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    conditional form and email

    Asked by kosijennis on April 14, 2015 at 12:04 PM

    i have a form for Lucas on my forms - i have conditions setup to send email depending on choice - i can see the email submissions from the form (inbox) but they are not being received on the other end. Is there a log or place to view if there is an issue on the receiving side (i.e. rejections?)

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on April 14, 2015 at 01:15 PM


    You can check your own email logs from the History section of your account settings:

    This will show notifications sent from your form and the details regarding the email.  This includes whether or not is was successfully sent.

    If you would like to have us check any of the email specifically, let us know which ones are not sending and we will be happy to have a look.