Why is the program suddenly not working well for me?

  • Profile Image
    Asked on April 14, 2015 at 12:29 PM

    I created a form with NO issues - it was beautiful, wonderful. Then I spent over an hour creating a new one - with the auto save feature on, but STILL hit save to be sure my work wouldn't disappear. Program froze, work is GONE. I was just about to consider purchasing an upgrade...but there's no way until I figure out what's wrong.


    I decided to take the time to recreate the entire form (so frustrating and sad, though, after all the work I put in yesterday to make it just right!) - and now the entire form builder  is messed up. I can't change fields or delete anything. Basically, all I can do is add fields...but can't move anything or make changes.


    Any advice before I give up entirely and move onto the next program? I heard great things and want to love jotform!


    Thanks so much,

    Kathy Sweet

  • Profile Image
    Answered on April 14, 2015 at 01:54 PM

    Hi Kathy,

    I'm sorry to hear that you are having troubles, although the form builder works fine in our end and we did not receive any similar issues.

    Here are the possible reasons for the problems you are having:

    1. May I know which form you are creating? It is possible that the form was created in a guest account, you can check the email to see if you receive any confirmation on a created form.

    2. Auto save should be working and even if the browser froze, as long as you are logged in to your account, you should see the newly created form. Have you check your "My Forms" list? The trash? Archive? You might have moved them there.

    3. To revert to an earlier version of your form, you can follow this guide: http://www.jotform.com/help/294-How-to-View-Form-Revision-History 

    4. You're using an outdated web browser, may I know where this is happening? I would advise that you update your web browsers and/or disable plugins or extensions that might be conflicting to JotForm.


    Another suggestion, if the page crashes, please first try to refresh the page and see if you are logged in to your account. You may also want to try first clearing your form's cache and your browser's cache just to make sure.

    Do let us know if this helps.

    Kind regards.