- emedpedsAsked on April 14, 2015 at 06:40 PM
- JotForm SupportKiranAnswered on April 14, 2015 at 07:54 PM
It seems that your message didn't come through the post completely. If you are referring to your earlier thread (http://www.jotform.com/answers/552685) related to billing, we request you to follow-up on the other thread.
If you are have any other questions or need any assistance with any of your JotForms, please let us know. We will be happy to help.
- nk0667Answered on April 14, 2015 at 08:18 PM
Kiran - you are not being helpful at all.
I would a) like to cancel the nk0667 account and then I will subscribe to the emedpeds account.
How do I do this
I am getting frustrated because i have an important form to turn in today and you all are not being helpful
- JotForm SupportKiranAnswered on April 15, 2015 at 01:46 AM
Apologies for the inconvenience caused. Please be noted that it is not required to open multiple threads on the same issue and hence we usually redirect the users to stick to one thread so that the issue is addressed properly. Since you have used different email addresses for these accounts, we were not able to find any active subscription for the account emedpeds. However, I see that the account emedpeds is now upgraded to Premium Monthly subscription.
I see that there is another thread to cancel the subscription of the account nk0667 which shall be addressed shortly.