What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Help

    Asked by emedpeds on April 14, 2015 at 06:40 PM
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    JotForm Support

    Answered by Kiran on April 14, 2015 at 07:54 PM

    It seems that your message didn't come through the post completely. If you are referring to your earlier thread (http://www.jotform.com/answers/552685) related to billing, we request you to follow-up on the other thread.

    If you are have any other questions or need any assistance with any of your JotForms, please let us know. We will be happy to help.

    Thanks.

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    Answered by nk0667 on April 14, 2015 at 08:18 PM

    Kiran - you are not being helpful at all.

    I would a) like to cancel the nk0667 account and then I will subscribe to the emedpeds account.

    How do I do this

    I am getting frustrated because i have an important form to turn in today and you all are not being helpful

     

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    JotForm Support

    Answered by Kiran on April 15, 2015 at 01:46 AM

    Apologies for the inconvenience caused. Please be noted that it is not required to open multiple threads on the same issue and hence we usually redirect the users to stick to one thread so that the issue is addressed properly. Since you have used different email addresses for these accounts, we were not able to find any active subscription for the account emedpeds. However, I see that the account emedpeds is now upgraded to Premium Monthly subscription.

    I see that there is another thread to cancel the subscription of the account nk0667 which shall be addressed shortly.

    Thanks.