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    Purchase Order Discount is incorrect in the email and Thank You page

    Asked by pftonlineorder on April 16, 2015 at 03:02 PM

    Form 1 - http://form.jotform.me/form/51045397741457

     

    Hello!

    in this form, after submitting form, in email as well as in thank you message, it appears  as follows

     

    Total: 1,647.50 INR
    Coupon used: student

     

    While in earlier form, it used to specifically show discount availed as follows:

    Discount: -520.00 INR
    Total: 1,560.00 INR
    Coupon used: student

     

    This is the link of that form - Form 2 - http://www.jotform.me/form/32261699760462

     

    Can you please guide me what changes I need to make to make Form 1 like Form 2 in terms of display of discount.

     

     

    Thank you,

    I have always received prompt and courteous reply for you all.. thanks a lot

  • Profile Image
    JotForm Support

    Answered by jonathan on April 16, 2015 at 04:05 PM

    I see that you were referring to 2 different forms from 2 different account.

    It is highly possible that the field in the Email and TY page is not up to date to the current field on the form. You need to refresh the field on the email/ty page to make sure it is the field ID used in the form.

    Do the add/remove method of the form fields in the email message (see screenshot)

     

    Do this method to both of the form existing fields in the email.

    Hope this help. Let us know if this did not resolve the issue.

    Thanks.

  • Profile Image

    Answered by pftonlineorder on April 16, 2015 at 11:51 PM

    Thank you very much!

    I made changes as suggested by you but still it is not working.

    In fact I had created another form yesterday just to see how discount appears but even there discount didn't appeared.

     

    Please do guide me :)

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 17, 2015 at 09:18 AM

    Hi,

    Thanks for your reply.

    I've performed some test and found out that the following format with "discount" will only appear when a discount is applied to the total order.

    Discount: -520.00 INR
    Total: 1,560.00 INR
    Coupon used: student

    Check this screenshot:

    Result:

    The rest options will display normally on email without the discount price.

    Hope this information helps. Thank you!

  • Profile Image

    Answered by pftonlineorder on April 17, 2015 at 11:57 AM

    Thank you very very much!

  • Profile Image
    JotForm Support

    Answered by BJoanna on April 17, 2015 at 01:33 PM

    On behalf of my colleagues, you are welcome.

    Let us know if you have any further questions or issues and we would be happy to assist.