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pftonlineorderAsked on April 16, 2015 at 3:02 PM
Form 1 - http://form.jotform.me/form/51045397741457
Hello!
in this form, after submitting form, in email as well as in thank you message, it appears as follows
Total: 1,647.50 INR
Coupon used: studentWhile in earlier form, it used to specifically show discount availed as follows:
Discount: -520.00 INR
Total: 1,560.00 INR
Coupon used: studentThis is the link of that form - Form 2 - http://www.jotform.me/form/32261699760462
Can you please guide me what changes I need to make to make Form 1 like Form 2 in terms of display of discount.
Thank you,
I have always received prompt and courteous reply for you all.. thanks a lot
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jonathanReplied on April 16, 2015 at 4:05 PM
I see that you were referring to 2 different forms from 2 different account.
It is highly possible that the field in the Email and TY page is not up to date to the current field on the form. You need to refresh the field on the email/ty page to make sure it is the field ID used in the form.
Do the add/remove method of the form fields in the email message (see screenshot)
Do this method to both of the form existing fields in the email.
Hope this help. Let us know if this did not resolve the issue.
Thanks.
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pftonlineorderReplied on April 16, 2015 at 11:51 PM
Thank you very much!
I made changes as suggested by you but still it is not working.
In fact I had created another form yesterday just to see how discount appears but even there discount didn't appeared.
Please do guide me :)
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Elton Support Team LeadReplied on April 17, 2015 at 9:18 AM
Hi,
Thanks for your reply.
I've performed some test and found out that the following format with "discount" will only appear when a discount is applied to the total order.
Discount: -520.00 INR
Total: 1,560.00 INR
Coupon used: studentCheck this screenshot:
Result:
The rest options will display normally on email without the discount price.
Hope this information helps. Thank you!
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pftonlineorderReplied on April 17, 2015 at 11:57 AM
Thank you very very much!
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BJoannaReplied on April 17, 2015 at 1:33 PM
On behalf of my colleagues, you are welcome.
Let us know if you have any further questions or issues and we would be happy to assist.