What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Facing massive problems in downloading reports - require urgent invention.

    Asked by syntel_mettl on April 17, 2015 at 04:55 AM

    Jotform team, I am a professional user and facing a lot of grief and problems downloading the data; the team is really struggling with getting access to our own data. 

    Require urgent help - please get in touch with +91 9811683221 ASAP; I am in India (IST timezone) but available at all times. We are using your tool for our business needs and if the business continues to suffer with the way things are at present, we will have no option but to go somewhere else. 

    Hoping for a very quick revet from your side. 

     

     

    Reports in JotForm timezone professional tool
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    JotForm Support

    Answered by Welvin on April 17, 2015 at 10:45 AM

    Hi,

    I'm sorry to hear about the problem. Just to confirm, you cannot download your form submissions into excel or CSV file? If so, for what form? Let us know so we can check and help you get the file.

    As for the phone support, unfortunately, we don't have it. For urgent matters, we recommend contacting us through this support forum.

    Thank you and again, our apologies for the problem.

    Regards