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We are getting a unexpected result on our order formAsked by dolcevitaspa1 on April 19, 2015 at 06:32 PM
The last two submission show as the selection.
Total: 0.00 U
Can you explain what would be causing this and how to correct it? Is it because they click submit without selecting a gift card amount?
order form Getting style size font Selection
The default amount is 50 and it's required in the payment field so there should be no way someone can submit a total of zero. The problem could be related to a script conflict since the form was embedded using our JS Embed method. A conflict will sometimes cause the field validation to stop from working. Sometimes, other JS scripts such as in the payment field will also get affected.
To fix this, I would recommend re-embedding your form using our iFrame method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.
I hope this helps.