What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What is a sub-user?

    Asked by motion3media on April 20, 2015 at 04:08 PM

    I have some of the form recipients not receiving any info including some of STCC forms I created. I was guessing maybe it's because I didn't have enough sub-users but I'm not even sure what that means. Can you tell me what that means and how many I have currently?


    Thank you


    Chris Adame

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    JotForm Support

    Answered by david on April 20, 2015 at 05:15 PM


    A sub-users is another account that you can share your forms and submissions with to view/edit:


    Since you are on the Economy plan, you can share your forms and submissions with up to 10 sub-users.

    This is different from sending your submission notifications to another address:


    If you are trying to have your forms submission notifications sent to a specific address and are having trouble getting it set up, let us know the form you are working on and we will be happy to have a look.