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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We don't see the optional questions in the response email we receive after completion

    Asked by Jfcouture on April 21, 2015 at 03:46 PM
    We don't see the optional questions in the response email we receive after completion - Can you help us fix it?
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    email receive after
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    JotForm Support

    Answered by Welvin on April 21, 2015 at 04:34 PM

    Hi,

    You have a few fields without a label and your form is too long so the best way to correct this would be to re-create your form email settings.

    Delete your current notification email: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder.

    Then re-create it: http://www.jotform.com/help/25-Setting-Up-Email-Notifications.

    Please do not hesitate to get back to us if you need further assistance.

    Thank you.