What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    can i merge two separate accounts?

    Asked by citydogcountrydogtraining on April 21, 2015 at 10:37 PM

    I created an account to try out your service.   Then the boss decided it was a good service and set up our business account.    I have shared the form that I created in the first account so that I can access it in the business account but what I would like to do is completely MOVE that form to the business account and close the first account.   Can do?  how?

    Link to the form created in initial account (the one we want to close):  http://form.jotform.us/form/50250842498155

     

    JotForm move transfer forms move forms
  • Profile Image
    JotForm Support

    Answered by jonathan on April 22, 2015 at 02:06 AM

    We, from the support team can consolidate all the forms and its submission data into a single account.

    So, if you have 2 accounts, you need to choose one which will be the account, and we can move all the forms from the other account.

    To facilitate the move/transfer request, make sure that the account owning the forms that needs to be moved/transferred will be account that will doing the request.

    Let us know which account forms you wanted to be move to another account.

    Thanks.

     

  • Profile Image

    Answered by CaffeineCreativesForms on June 23, 2015 at 11:50 AM

    Okay, I need this form,

    http://form.jotform.ca/jsform/41898260452258 

     

    moved to my premium account - CaffeineCreativesForms

    I have 2 accounts and want all forms I created to be merged to CaffeineCreativesForms (Premium Account). The original account I set up was medicalstrolgoy and then I set up a CaffeineCreativesForms. Originally I was going to have an account for each client but decided it would be better to manage if it was under one account - CaffeineCreativesForms

     

    Can you help me?

    [Support Edit: email address removed to help you avoid unnecessary spam. Boris]

  • Profile Image
    JotForm Support

    Answered by Boris on June 23, 2015 at 12:36 PM

    Yes, we can help and we will gladly move all the forms for you. However, our company policy mandates that a request must be made from the account that owns the forms. So, you will have to log into those other accounts, and post a request from them for the forms to be moved to your new account.

    It is also best that you remove sub user sharing (if any) from the forms that you would like to move, so that we avoid any possible problems during the moving / transfer process of the forms.

    We will await your response from those accounts.

    PS: I have edited your post to remove your email, as our support can already see your email address.