What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    changing credit card info

    Asked by urbebot on April 22, 2015 at 10:22 AM

    I try to change my credit card info, but the page is blank when I click the bottom.

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    JotForm Support

    Answered by david on April 22, 2015 at 12:11 PM


    Since we have recently changed payment processors, I would recommend downgrading your account back to a "Free" account first. 

    1) Click on the Profile icon in the upper right.

    2) Select "Account".

    3) Select "Billing" from the left panel.

    4) Select "Switch Plan" on the free account option.

    This will cancel your current subscription and prevent our old payment processor for attempting to charge you further.  After you have downgraded and cancelled your account, upgrade back to the subscription you would like with your new card. 

    If you have any further questions, let us know and we will be happy to help.